Refund and Cancellation Policy

Company: Vicinity Social, LLC Effective date: September 25, 2026 Last updated: October 5, 2026 Address: 25852 McBean Parkway #831, Valencia, CA 91355 Contact: support@vicinity-social.com

This policy explains what you are charged for, how to cancel, and when you can get money back. It forms part of our Terms of Service.

What we sell

• Vicinity membership, billed monthly or annually. Prices are shown on our Membership page before you buy.
• Event listing fees, a one-time charge when a member creates more events in a period than their account includes. The amount is shown before you pay.

All prices are in US dollars and exclude any tax that applies where you live.

The first three business days

You can cancel a new membership within three business days and get all of your money back, whatever you paid and wherever you bought it.

The window runs until midnight at the end of the third business day after the day you bought, not counting Saturdays, Sundays or holidays. Your own copy of the membership agreement shows the exact date, and we email it to you when you buy.

To cancel in that window, tell us in any way that makes clear you do not want to be bound: email cancel@vicinity-social.com, write to the address at the end of this policy, or cancel in the app under Billing. Your notice does not have to take any particular form. All money you paid comes back within ten days of our receiving it, and we pay it back ourselves rather than asking you to wait on anyone else.

This applies to everyone, not only members in states whose law requires it.

Where you bought it decides how a later refund is handled

On our website. Payments are processed by Stripe. We handle cancellations and refunds directly.

In the iPhone or Android app. Purchases are handled by Apple or Google under their own terms, and for a refund after the first three business days the decision is theirs. Cancel through your App Store or Google Play subscription settings, and request refunds from Apple or Google. We will help you find the right place. The three-business-day right above is ours to honor, not theirs, and we honor it regardless of where you bought.

Cancelling a membership

You can cancel at any time.

• On the web, cancel in Settings. It takes effect immediately, in the sense that the membership stops renewing.
• In a mobile app, cancel through your App Store or Google Play subscription settings.

Cancelling stops the next charge. It does not end the period you have already paid for: you keep membership features until that period ends, and then the account continues as a free account. We do not delete your account when you cancel.

Refunds

The first three business days. See the section above. Inside that window you get everything back, and this section does not cut it down.

The billing period you are in, after that window. Memberships are sold by the period. Once the first three business days have passed we do not refund the period you are in, whether or not you used the service during it. Cancelling stops future charges rather than reversing the current one.

Within 5 days of your first charge. If the three-business-day window has closed but it is still within 5 days of your first charge, write to support@vicinity-social.com and we will refund that charge in full, provided the purchase was made on our website.

Charges you did not authorize. If a charge was not made by you, or a cancellation did not take effect and you were billed again, write to us and we will refund it.

If we close your account. If we close or suspend your account for breaking our Terms or our Acceptable Use Policy, no refund is due. If we close your account for any other reason, or we discontinue the service, we refund the unused part of the period you have paid for.

Event fees. An event fee is refunded in full if you cancel the event before anyone has said they are going. Once a member has committed to attending, the listing has done what you paid for, and the fee is not refundable.

Your rights under state law. Nothing here limits any right you have under the law where you live, including automatic renewal rules and any cooling-off right that applies to your purchase. Where state law gives you more than this policy does, state law wins.

Price changes

We will tell you before a price change affects you. A change never applies to a period you have already paid for. If you do not want to continue at the new price, cancel before that period begins.

How to reach us

Write to support@vicinity-social.com with the email address on the account and the date of the charge. We answer refund requests within 5 business days.

Vicinity Social, LLC 25852 McBean Parkway #831 Valencia, CA 91355