Takedown and Content Removal Policy
Company: Vicinity Social, LLC Effective date: September 26, 2026 Address: 25852 McBean Parkway #831, Valencia, CA 91355 Notices: legalprocess@vicinity-social.com Support: support@vicinity-social.com
This policy explains how to ask us to remove content from Vicinity, what each kind of request needs to contain, and what we do when we receive one. It covers three routes: content that breaks our Acceptable Use Policy, intimate images shared without consent, and content that infringes someone's copyright or other rights.
You do not need an account, a lawyer or a fee to ask us to remove something. The form at the bottom of this page files a request directly with our team and records the time we received it, which is the fastest route for the requests described below.
Route one: content that breaks our rules
The fastest route for anything on the service is the report option built into the app. Every profile, every message and every event can be reported from the screen it appears on.
Open the profile, message or event, choose Report, pick the reason that fits — harassment, spam, nudity, possible underage use, violence, impersonation, or other — and add a description. The report is attached automatically to the exact content you are reporting, so there is nothing to copy or describe by hand. You can block the account at the same time, which takes effect immediately and does not wait on our review.
If you are not a member, or the content is not something you can reach in the app, write to support@vicinity-social.com. Tell us what the content is, where it is, and why it breaks the rules.
What we prohibit is set out in our Acceptable Use Policy.
Route two: intimate images shared without consent
If an intimate image or video of you has been published on Vicinity without your consent, including a digitally altered or AI-generated depiction, we will remove it and any identical copies we can find within 48 hours of receiving a valid request.
Use the form at the bottom of this page, or write to legalprocess@vicinity-social.com with "NCII removal" in the subject line. To be valid the request must include:
- Your physical or electronic signature. Typing your full name at the end of the request is enough.
- Enough information to identify and locate the image or video — the profile it appears on, the conversation, or a link or screenshot.
- A statement of your good-faith belief that the depiction was published without your consent.
- Contact information where we can reach you.
An authorized representative may submit the request on your behalf.
We do not require you to hold an account, and we do not ask you to send us the image itself. If the request is about a member of your household who cannot make the request themselves, say so and we will treat it as authorized.
Alongside removal we make reasonable efforts to locate and remove identical copies elsewhere on the service, act against the account that posted it, and preserve the material and the account records so that the conduct can be investigated. Publishing this material is a crime, and we refer these cases to law enforcement.
Nothing in this route limits your rights, and you do not have to use it before going to the police.
Route three: copyright and other rights
Copyright. If you believe content on Vicinity infringes a copyright you own or control, send a written notice to our designated agent, or file it through the form at the bottom of this page, containing all of the following, as 17 U.S.C. § 512(c)(3) requires:
- Your physical or electronic signature.
- Identification of the copyrighted work you say has been infringed.
- Identification of the material you say is infringing, and enough information for us to find it on the service.
- Your name, address, telephone number and email address.
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.
Designated agent for copyright notices
Copyright Agent, Vicinity Social, LLC 25852 McBean Parkway #831 Valencia, CA 91355 legalprocess@vicinity-social.com
A notice missing any of the six elements above may not be effective, and we may come back to you for the missing part rather than act on it.
What we do. On a notice that is substantially complete we remove or disable access to the material expeditiously, tell the member whose content it was and why, and record the notice against their account.
Counter-notification. If your content was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the same address containing: your signature; identification of the material and where it appeared before removal; a statement under penalty of perjury that you have a good-faith belief it was removed as a result of mistake or misidentification; and your name, address and telephone number, together with a statement that you consent to the jurisdiction of the federal district court for the district where you live, or for any district in which we may be found if you live outside the United States, and that you will accept service of process from the person who sent the original notice.
We forward a counter-notice, including the contact information in it, to the person who sent the original notice. Unless they tell us within 10 business days that they have filed an action seeking a court order, we restore the material within 10 to 14 business days of receiving the counter-notice.
Misrepresentation. Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees.
Repeat infringers. We terminate the accounts of members who are the subject of repeated, substantiated infringement notices. Termination is permanent and no refund is due.
Trademarks and other rights. For trademark complaints, publicity or privacy claims, defamation, or any other legal demand, write to legalprocess@vicinity-social.com. Identify yourself, the right you hold, the content at issue and where it appears, and the basis of your claim.
Child sexual abuse material
Content that sexually exploits a minor is removed on sight, the account is closed, the material and records are preserved, and we file a report with the National Center for Missing and Exploited Children, which routes it to the appropriate agency. You do not need to send a formal notice to start this. If you find such content, report it in the app or write to legalprocess@vicinity-social.com, and if a child is in immediate danger contact law enforcement first.
How long we take
| Request | What we do |
|---|---|
| Child sexual exploitation | Acted on immediately, with a report to NCMEC |
| Intimate images shared without consent | Removed within 48 hours of a valid request |
| Threats to someone's physical safety | Triaged ahead of other reports on receipt |
| Copyright notice | Acted on expeditiously, normally within two business days |
| Other reports of policy violations | Triaged on receipt and worked in order of severity |
A request filed through the form on this page is acknowledged immediately, by email, with a reference number. We acknowledge notices sent to legalprocess@vicinity-social.com usually within two business days. In-app reports are not acknowledged individually, because doing so would tell a reporter's subject that a report exists.
How we review a request
Reports and notices go into one moderation queue, alongside the content our automated screening has flagged, so a request is never reviewed without the account's history in view. A reviewer sees the request, the content complained of, the conversation or event it came from, and the account's prior reports and prior enforcement.
Depending on what we find we remove the content, issue a warning, restrict what the account can do, suspend it, or close it. Every case is closed with a recorded outcome and the identity of the reviewer who decided it, and every action is written to an audit log. Staff act under role-based permissions and two-factor authentication.
Filing a report also preserves the material as evidence, so it survives an attempt to delete it. We keep a copy of the material a request concerns whether or not we act on the request, including where we decline it, so that a later dispute, counter-notice or law enforcement request can be answered. That copy is held apart from the member's account and is not visible on the service.
If you disagree with what we did
A member whose content was removed, or whose account was warned, restricted or suspended, can appeal by writing to support@vicinity-social.com. Copyright removals have their own route, the counter-notice described above. We do not restore content that breaks our Acceptable Use Policy, and we do not restore an account closed for child sexual exploitation or for trafficking.
Abuse of this process
Reports made in bad faith — to harass someone, to remove a rival profile, or to get content taken down that you have no right to — are themselves a breach of our Acceptable Use Policy, and we act against the reporting account.
Law enforcement
Officers and government authorities seeking records should follow our Law Enforcement Guidelines rather than this policy. Requests for legal process, preservation and emergency disclosure go to legalprocess@vicinity-social.com.
Changes
We may update this policy as the service changes or the law requires.
Send a removal request
This form files your request directly with our team and starts the response times set out above. There is no fee and you do not need an account.
Knowingly misrepresenting that material is infringing, or that it was removed by mistake, can carry liability for damages under 17 U.S.C. § 512(f).